Demo environmentWorkspace: demoadmin.rent-radar.com
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Access & AccountAll signed-in usersauthenticationValidated 73a3bb9

Sign in and recover a blocked password

Use the Rent Radar sign-in flow, reset a password safely, and confirm the account can return to the app.

Before you start

This is the clean entry path for every Help Center workflow. If sign-in is unstable, fix that first.

  • •You know the email address invited into the workspace.

When to use this article

  • You are starting a new browser session.
  • The app rejects your saved password.
  • A teammate needs the fastest supported recovery path.

Applies to

  • Workspace sign-in
  • Web sessions

Roles

  • Admin
  • Manager
  • Editor
  • Inspector

Complete the sign-in flow

  1. 1

    Open the Rent Radar sign-in page.

  2. 2

    Enter the invited email address and your current password.

  3. 3

    Select Sign In and wait for the next security or scope step.

  4. 4

    If prompted for two-factor verification, continue with the code from your authenticator.

Reset the password without losing access context

  1. 1

    Select Forgot password from the sign-in form.

  2. 2

    Submit the same email address used in the workspace invitation.

  3. 3

    Open the reset email, choose a new password, and finish the reset flow.

  4. 4

    Return to the sign-in page and test the new password immediately.

Expected result

  • ✓You can reach the property selector or the next required security step.
  • ✓Your password is updated without creating a second account.

Troubleshooting

  • ⚠Confirm the email matches the original invitation before resetting anything.
  • ⚠If the sign-in form succeeds but the app loops away from your page, move to the workspace and access troubleshooting article.
  • ⚠If no reset email arrives, check spam and confirm the account exists in the correct workspace.

Guided screenshots

Reference views for this workflow.

settings home
Step 1: settings home